Privacy policy
1. Who We Are
Chapter34 Retreats (www.chapter34retreats.co.uk) is a trading name of Chapter 34 (www.chapter34.co.uk) limited – Company No. 14794530. Chapter 34 is UK-based independent bookshop and reading retreats organiser.
Data Controller: Chapter34
Email: kelly@chapter34.co.uk
Registered address: 32-34 Brunswick Road, Shoreham-By-Sea, England, BN43 5WB
If you have any questions about this policy or your data, please contact us using the details above.
2. The Information We Collect
We may collect and process the following personal data:
Information you provide to us
- Name
- Email address
- Phone number
- Billing address
- Emergency contact details
- Dietary requirements and accessibility needs
- Booking and payment information
Information collected automatically via our website
- IP address
- Browser type and version
- Pages visited and time spent on the site
- Referring website
This data helps us understand how people use our website and improve our services.
3. How We Use Your Information
We use your data to:
- Process and manage retreat bookings
- Communicate with you about your booking
- Provide retreat services and support your stay
- Send important information (e.g. booking confirmations, retreat updates)
- Respond to enquiries
- Improve our website and services
- Meet legal and accounting obligations
Where you have opted in, we may also use your email address to send occasional newsletters or updates about future retreats and events.
4. Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
- Contract – to process and manage your booking
- Legal obligation – for financial and tax records
- Legitimate interests – to improve our services and website
- Consent – for email newsletters and marketing communications
- Vital interests – where health or emergency information is required for your safety during a retreat
5. Sharing Your Information
We only share your data when necessary. This may include:
- Payment processors (to take secure payments)
- Booking or email service providers
- Retreat venue owners (only information required for your stay, such as dietary or access needs)
- Professional advisers (e.g. accountants)
- Legal or regulatory authorities where required
We never sell your personal data to third parties.
6. How We Store Your Data
Your data is stored securely and we take appropriate measures to protect it from loss, misuse, or unauthorised access.
We only keep your personal data for as long as necessary:
- Booking and financial records are typically kept for up to 7 years for legal and tax purposes.
- Marketing data is kept until you withdraw your consent.
7. International Data Transfers
Some of the services we use (such as email or booking platforms) may store data outside the UK.
Where this happens, we ensure appropriate safeguards are in place in line with UK GDPR.
8. Your Data Protection Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data
- Restrict processing of your data
- Object to processing
- Request transfer of your data
- Withdraw consent at any time (for marketing)
To exercise any of these rights, please email us at: [insert email].
You also have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO)
9. Cookies
Our website uses cookies to improve your browsing experience and understand how the site is used.
You can control or disable cookies through your browser settings.
[Optional: add link to a separate Cookie Policy if you create one.]
10. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.
11. Updates to This Policy
We may update this policy from time to time. The latest version will always be posted on our website with the revised date